Content Review (CRP) Policy

1. Purpose

The Content Review Policy (CRP) establishes a structured process for ensuring that website information remains accurate, current, complete, relevant and suitable for public access. Regular review helps prevent outdated information, broken links, incorrect contact details and expired notices from remaining on the official AIIMS Bilaspur website.

2. Scope

This policy applies to all public-facing website content, including institutional information, departments, faculty profiles, hospital services, recruitment notices, tenders, academic information, examination updates, policies, downloadable documents, news, events, footer links and navigation links.

3. Review Principles

  • Accuracy and authenticity of information.
  • Timely updating, removal or archival of obsolete content.
  • Consistency across related pages and documents.
  • Accuracy of links, contact details and downloadable files.
  • Accessibility, readability and appropriate language.
  • Consistency across available language versions.
  • Compliance with applicable Government guidelines and institutional policies.

4. Review Frequency

The following proposed schedule may be adopted subject to approval by AIIMS Bilaspur and the operational requirements of the concerned departments. Time-sensitive content shall be reviewed whenever necessary.

Content Category Proposed Review Frequency
Homepage and major public announcements Regularly and whenever significant changes occur
Recruitment, admissions, examinations and results Before publication, during the relevant activity and after expiry
Tenders, procurement notices and circulars At publication, on revision and at the end of validity
Hospital services and patient information At least quarterly and whenever service details change
Department, faculty and contact information At least every six months and whenever changes are reported
Institutional policies and procedures At least annually and whenever applicable requirements change
News, events and photographs After the event and during periodic content review
Footer links, navigation and downloadable documents At least quarterly
Archived content and previous-version references Periodically and whenever a related current page changes

These frequencies are proposed operational targets and do not imply prior formal adoption by AIIMS Bilaspur.

5. Review Procedure

  1. The concerned department identifies pages and documents due for review.
  2. The department verifies facts, dates, names, designations, contact details, validity periods and supporting documents.
  3. The reviewer checks links, attachments, formatting, language quality and consistency with related pages.
  4. Required corrections are submitted through the authorised content workflow.
  5. Material changes are approved by the designated authority before publication, where required.
  6. The website administrator updates the page and verifies the published version.
  7. The review date, outcome and follow-up actions are recorded where applicable.

6. Handling Outdated or Incorrect Content

Outdated or incorrect content shall be referred to the responsible department for verification. Depending on the circumstances, it may be corrected, replaced, marked as superseded, archived or removed after appropriate authorisation.

Urgent corrections involving public safety, patient information, recruitment deadlines, examination details or other time-sensitive matters shall be escalated promptly to the responsible authority.

7. Multilingual Review

Content published in multiple languages shall be reviewed for consistency in meaning, dates, instructions, names and references. Translation discrepancies or pending corrections shall be referred to the responsible department to prevent conflicting information.

8. Monitoring and Reporting

The website management team shall maintain appropriate records of scheduled reviews, outstanding corrections, completed updates and identified issues. Unresolved matters shall be referred to the relevant department or designated authority for action.

9. Responsibilities

  • Content Owner/Department: Verifies the accuracy and continuing relevance of departmental information.
  • Content Reviewer/Moderator: Checks content quality, completeness, links, language and compliance.
  • Competent Approving Authority: Approves material changes where required.
  • Website Administrator: Implements authorised updates and verifies published content.
  • Web Information Manager (WIM): Coordinates review activities and monitors implementation.

10. Policy Review

This policy and its review schedule shall be reviewed periodically to ensure suitability for the Institute's operational requirements and applicable Government guidelines. Implementation shall be subject to approval by the competent authority of AIIMS Bilaspur.